The Birth of Oxypu – Redefining Customer Support with AI
By Ifeanyi Aneke
I have shared before how we’re revolutionizing estate management with Limestone — a platformthat makes living spaces smarter and safer. But today, I want to take you on a different journey. Imagine if we applied that same kind of transformation to customer support. What if businesses could tackle customer
issues 24/7, even when the support team isn’t available? That’s the question we set out to answer with Oxypu Frontline.
A game-changer in customer support, Oxypu was built to tackle one of the biggest obstacles in modern support systems: AVAILABILITY.
The reality is simple:
Support teams can’t always be online. And even when they are, they face repetitive queries, manual escalations, and unresolved tickets. It’s exhausting, outdated, and flawed.
And here’s the thing — it’s not just an inconvenience for customers, but a costly problem for businesses.
Did You Know?
- 88% of customers say good customer service makes them more likely to purchase again (HubSpot Blog).
- 48% of consumers have stopped doing business with a company after a poor service experience (Review42).
- Businesses lose $1.7 trillion annually due to customers switching brands after bad service experiences (Review42).
These aren’t just numbers — they’re warning signs. Customers expect instant, frictionless support. Anything less can cost you — both in revenue and loyalty.
I’ve seen this too many times: businesses lose money, time, and customer trust simply because help isn’t available when it’s needed most. I knew there had to be a better way. That became our mission, and from it, Oxypu was born.
The Birth of Oxypu
In 2023, I, alongside a team of forward-thinkers at Lights on Heights Holdings, asked ourselves:
“How can we deliver uninterrupted, efficient customer support — even when no one’s online?”
Our answer? We created something smarter, faster, and more proactive — a platform that doesn’t just react to issues but predicts, prevents, and solves them autonomously.
Oxypu Frontline is a B2B CRM platform designed to ease the burden on human support teams while delivering a seamless customer experience. And when things get tricky, Oxypu knows exactly when to call in a human.
What Makes Oxypu Different?
Most CRMs focus on managing customer relationships. Oxypu focuses on transforming them. We didn’t want to build another “nice-to-have” CRM. We wanted to create a system that would change how support teams operate forever.
Here’s what sets Oxypu apart:
AI Solves Problems — No Human Needed
Oxypu’s AI instantly handles customer queries 24/7, resolving simple issues without needing an agent. This means no waiting, no delays, and customers receive immediate assistance anytime.
Seamless Escalation for Complex Issues
When an issue is too complex, Oxypu intelligently escalates it to the right agent for a fast resolution. This means no unnecessary handoffs or “I’ll transfer you to another department” moments.
Why Does This Matter for Your Business?
With Oxypu, businesses can:
• Automate repetitive tasks, so your team can focus on the important stuff.
• Offer 24/7 support, even when no one’s at their desk.
• Boost customer satisfaction with instant, effective responses.
• Increase agent productivity by letting the AI handle the routine stuff.
Instead of having support agents bombarded with “Where’s my order?” or “When will my refund be processed?” queries, AI takes care of it. Your agents only step in for critical, high-stakes issues.
That’s the Oxypu advantage.
Our Mission at Oxypu
We believe customer support should never stop, even when your team is offline. Our mission? To empower businesses by automating mundane workflows, allowing support teams to focus on what matters most—delivering personalized customer experiences, driving innovation, and fostering growth. We aim to create a future where businesses operate with ease, unlocking new levels of productivity and satisfaction for both teams and customers.
Our Vision at Oxypu
We’re working to revolutionize the way businesses work by enabling support teams to spend less time on repetitive tasks and more time building meaningful customer relationships. We transform challenges into opportunities by replacing complex, outdated workflows with innovative solutions. Our tool automates routine processes and streamlines workflows, providing tailored solutions that enhance efficiency and improve customer satisfaction.
We’re still building and perfecting, but one thing is clear: Oxypu is the future of customer support.
Don’t Just Watch the Future Unfold — Be Part of It
If you’re ready for a proactive approach to support, let’s talk. I’d love to hear from you. Let’s shape the future of customer support together.
With property management and customer service now reimagined, what’s next? I believe one of the most essential areas for innovation is healthcare access. Soon, I’ll be sharing how we’re bringing healthcare closer to home. Stay tuned for that update — it’s one you won’t want to miss.
— Ifeanyi Aneke
